Syncing Time Tracking to Jira

Jira has a built-in feature called worklogs — time entries that record how long someone spent on an issue. You can view them in the issue sidebar under "Time tracking" and use them for reporting and billing.

Teamplify can automatically create and update these worklogs based on its time tracking calculations. This keeps your Jira issues updated with accurate time data without any manual effort.

How it works

When sync is enabled, Teamplify periodically compares its calculated time with the worklogs in Jira. If there's a difference, Teamplify creates or updates a worklog entry to match. This happens automatically every few hours.

Teamplify maintains one worklog per person per issue. As work progresses, Teamplify updates the existing worklog rather than creating new ones.

Automatic and manual worklogs

Teamplify adds a special comment to each worklog it creates: "Time Tracking by Teamplify". This marker tells Teamplify which worklogs it manages, so it knows what to update on subsequent syncs.

Worklogs without this marker are treated as manual entries — Teamplify leaves them alone and never modifies them.

If you want to override a Teamplify-managed worklog with your own value, simply remove or edit the "Time Tracking by Teamplify" comment. Once the marker is gone, Teamplify will treat it as a manual entry and stop updating it.

Keep in mind that if you only change the time value but leave the Teamplify comment in place, your changes will be overwritten on the next sync.

How to set up

This feature is available for Jira Cloud only. To enable it:

1. Connect a Jira Cloud integration if you haven't already
2. Install the Teamplify for Jira app in your Jira instance
3. In your Jira integration settings in Teamplify, turn on the Sync worklogs to Jira option
4. Ensure team members have connected their Jira accounts to their Teamplify profiles

Worklogs are only synced for people who have connected their Jira account. Because of that, you can try out the feature with just a few people first, and expand to the rest of the team later if you like it.

How to turn off

To stop syncing worklogs:

• Turn off the setting — In your Jira integration settings, disable the Sync worklogs to Jira option. This pauses syncing while keeping the Teamplify for Jira app installed.
• Uninstall the app — Remove the Teamplify for Jira app from your Jira instance entirely. Teamplify will detect this automatically and stop attempting to sync.

In either case, existing worklogs in Jira will remain in place.